Crown Motors is seeking an experienced Service Advisor to join our busy dealership. Advise and consult customers on vehicle service needs and build confidence in their vehicle and the dealership. Satisfy customer and vehicle-related concerns, meet predetermined service objectives, and perform designated administrative activities.
Service Sales: Sell the proper repairs and/or services responsive to the customer's perceived needs. Present the Service Menu of recommended services to every service customer in conjunction with the customer's recorded service history. Make a genuine effort to offer the maintenance service due on every service customer's vehicle utilizing proper Service Advisor procedures.
Administration/Communication: Schedule appointments and communicate/follow up with customers; properly, thoroughly and legibly write repair orders for the categories of work designated by management. Maintain and update all open repair orders daily. Provide additional vehicle problem/complaint information to the technicians as requested. Maintain communications with the technical staff regarding job status changes. Remain continuously updated on the shop's workload to determine the type of work the technician's skill level can quickly accommodate.
Minimum 1 year of new vehicle dealership service experience, preferably as a Service Advisor. Must have VERIFIABLE stable work experience, outstanding CSI, attention to detail, and excellent communication skills. Corporate Hiring requirements: 18 years of age, valid driver's license and ability to pass drug screening.
Top of the market pay plan, bonuses, spiffs and full benefits (medical/dental/vision). We offer a great work environment, plenty of business, and career advancement opportunities.